Payment Policy

Mr. Lentz accepts payment via credit card or Paypal through direct checkout on Paypal’s site. Payments are secure and Mr. Lentz does not store your credit card or bank info.

 

Shipping Policy

I work hard to get your order out to you faster than a galloping horse…well I guess that doesn’t sound so fast, but how will free shipping in the U.S. do? I ship the majority of my items via USPS mail. It is FAST! Typical shipping times are 2-5 days depending on how far the delivery horse needs to travel.. International shipments will go via U.S. first class mail. International shipments are all insured, but please note that Mr. Lentz can’t always predict the actions of governing customs officials. Though very rare – International shipments may incur a customs or duty fee. Mr. Lentz is not responsible for paying your country’s customs fee for delivery. Free shipping to all U.S. 50 states unless otherwise noted due to increased USPS shipping rates, reduced rate shipping international. Depending on the item, I, Mr. Lentz may occasionally need to change the shipping price due to increased shipping costs imposed by USPS.

 

Return Policy

All items in the Mr. Lentz Shop are made per order and just for you. Your order was handmade soon after you placed it, this means that I am unable to accept returns for a refund at this time. It’s just the nature of handmade goods and small workshops like mine appreciate your understanding and support. If you have a question or concern about your order, please email me first so I can help fix the situation. I do stand behind my work and aim to create the highest quality products. See below for the 100 Year Warranty information. Thanks!

For all bag orders: bags and purses cannot be returned or exchanged unless the item is found to have a material defect, in which case, Mr. Lentz will remake the bag for you at no additional cost. No refunds will be provided on bag purchases. Please email Mr. Lentz a photo of the defect within 7 days of receipt of the item.

For all belt orders: belt size must be measured according to the chart provided. Unfortunately Mr. Lentz does not accept returns or exchanges on belts due to fit. Each and every one is made by hand specifically for your order and Mr. Lentz does not keep inventory of belts or resell them. If you do have a belt with a material defect please get in touch with Mr. Lentz immediately and he can help resolve the situation by providing an exchange for the same belt in the same size and color only.

 

Pricing Details

Each item in the Mr. Lentz Shop is priced as marked. Occasionally an item will go on sale, or other promotions may occur. These occur very rarely though…reserved for special occasions. All items featured in Mr. Lentz’s shop are made to order, some however are one of a kind due to their complexity.

 

100 Year Warranty Against Material Defects:

Mr. Lentz Stands behind the quality of everything he makes. The warranty applies to all leather goods as marked and is specific to material defects found in the workmanship of the product. It does not apply to improper use, washing, loss, wear and tear or any other situation regarding the product. The 100 Year Guarantee assumes that you have been regularly conditioning the item with Mr. Lentz’s Spiff N’ Shine to keep the leather fibers in good shape. If you believe an item purchased from Mr. Lentz’s shop shows a material defect within the 100 years of purchase, please get in touch via email and send photos of the defect. Mr. Lentz may then offer to repair the product free of charge providing the customer pays shipping to and from Mr. Lentz’s workshop.

 

Customer Service

For all questions, hoots or hollers – email Mr. Lentz through the contact link in the menu up above.

 

Privacy Policy

All information you provide MrLentz.com is kept under strict control. Your info will never be shared or sold to any third party. I’m a cowboy, and cowboys value honesty and privacy. Rest assured your information will be kept private.

 

Privacy Policy