All items in the shop are handmade per order as they come in, with a lot of care and detail. No item in the shop is ever resold and we don’t keep inventory of any one item. This means we need to have a tighter return policy than those larger box stores. If you are unhappy with your purchase, you must contact me within 30 days of receiving your item. If it falls within the return policies detailed below then a return for store credit will be offered. Occasionally I upgrade the designs of our leather goods items to perform even better, this may include thicker leather, extra rivets in specific areas or other considerations. These upgrades are done to improve the function of the item and they may not be shown in the product photo. Unfortunately we cannot offer returns or exchanges on items due to the design upgrade not having been apparent in the product photo. If you have any questions about a specific product before purchase – I am happy to answer questions via our contact page.
WALLETS and SMALL ACCESSORIES:
All Wallets and Small Accessories come with a 30 day return for store credit policy (minus actual shipping costs). Store credit will be issued via an emailed coupon, usable in the shop on any item(s) until the amount is exhausted. Personalized wallets and accessories are non-returnable as well as any item that has been customized in any way, however I will gladly make you a new one if your’s is defective. Get in touch with me within the first 30 days of delivery of your wallet or small accessory and I will email specific instructions for how to return the item. The return package must be postmarked by the 30th business day after you received your item, and the item must be in brand new unused condition and include all original packaging and conditioner. Store credit will be issued within 10 days of receiving your item back in the shop. Customers wishing to return multiple items from the same order or from several different orders are subject to a restocking fee of 25%.
BAGS, PURSES, CASES:
Bags and purses, toiletry kits and similar items cannot be returned or exchanged unless the item is found to have a material defect, in which case, Mr. Lentz will repair or remake the bag for you at no additional cost. No refunds will be provided on these purchases. Before you order one, make sure you ask Mr. Lentz any questions you may have and be sure to view the product videos too. Please email Mr. Lentz a photo of the defect within 5 days of receipt of the item.
BELTS, COLLARS, LEASHES, CUSTOM SIZED:
Belt size must be measured according to the chart provided. Unfortunately Mr. Lentz does not accept returns or exchanges on belts due to fit. Each and every one is made by hand specifically for your order and Mr. Lentz does not keep inventory of belts or resell them. If you do have a belt with a material defect please get in touch with Mr. Lentz immediately and he can help resolve the situation by providing an exchange for the same belt in the same size and color only.
For all custom orders and custom sized items including dog collars and leashes: these items cannot be returned or exchanged unless the item is found to have a material defect, in which case, Mr. Lentz will remake the custom sized item for you at no additional cost. No refunds will be provided on custom sized purchases. Before you order one, make sure you ask Mr. Lentz any questions you may have. Please email Mr. Lentz a photo of the defect within 5 days of receipt of the item.
All items purchased on store credit do not qualify for future returns or exchanges and are considered final sale. Customers with a history of returning multiple items or orders may not be eligible for future returns.
HOW TO REQUEST A RETURN/EXCHANGE
All requests must be made within 30 days of receipt of your item (or before Jan. 31st if purchased during the November – December holiday season). If your order qualifies under the policy details above, please use the contact form on the contact page of our site to email your request, reason, and whether you would like the item repaired, remade, or returned for credit. Return shipping is paid by the customer unless your item is found to have a defect in materials or craftsmanship. We typically can respond within 1 – 2 business days with details on where to ship your return package. Store credit for the item minus shipping costs are typically issued within 10 business days of receipt of your return package. Repairs are made within the same time period and reshipped back to you.