Below are the answers to some of the most asked questions I have received in the past. If you still need help, feel free to contact me here.
When will my order be ready to ship?
Everything in the shop is handmade on a per order basis. This means that once your order is placed, your item is put in line to be made in my workshop. We do not keep any inventory on hand, so depending on the item chosen, time of year and day you order it can take 2 to 5 business days typically. Bag orders may take a few extra days to make. Once in a while I go out of town to the desert to relax, but usually it will not delay things by much! If you want a better idea of when your order will ship, feel free to get in touch via the contact page.
When will my order arrive?
When your order ships, you will receive an email confirmation with the tracking link. Check your spam folder if you don’t see it! Just click on the tracking link and you will see the status of your package. Note that the USPS updates it after 24 hours have passed. If you created an account when you ordered, you can track it through the My Account page here.
Do you have a warranty?
Every item I make is covered under my 100 Year Guarantee. You can read the details about the coverage here.
How do I care for my leather goods?
High quality leather needs a little bit of oil every once in a while to keep the fibers healthy and strong. In general most items need a bit of conditioning once every six months. I have already conditioned your item before it leaves the shop, so you are good to go for at least six months. I also include a free tin of my in-shop made natural leather conditioner. The tin should last about 2 years for a typical wallet. To read more info on conditioning and watch a short video, check out this page here.
Do you ship internationally?
Yes I do. I ship to many countries where the postal service has proven to be reliable. You can see if your country is approved if you add an item to your cart and click on the estimate shipping button.
What type of leather do you use?
All of the items in my shop are made from U.S. Full Grain Vegetable Tanned leather from one of the last (and best) American Tanneries left. All dog collars and leashes are made from Full Grain Latigo Leather from U.S. Steerhide. More info on leather quality here.
What type of hardware do you use?
All of my rivets are solid brass with a nickel plating, this includes most snaps, and grommets. A lot of my other hardware is stainless steel. I’ve spent years sourcing each piece. The high quality of hardware mixed with the best leather you can buy makes for one durable product line!
Do you use chemicals in your process?
Simply put, nope. The closest thing to a chemical in my workshop is the alcohol I use once in a long while to wipe down a table top. All of my dye and conditioner is all-natural and chemical free. I’m n this for the long haul and from the very beginning I chose a path to develop dye and conditioner that’s safe to use.
Do you have a return or exchange policy?
Yes I do – you can find the full details here. In general if your item is unused and not personalized, you’ll have 30 days to request a return. Some items are not returnable, such as bags and any custom sized items like belts and collars. See the policy page for more info.
Do you take custom orders?
Generally speaking, not yet. The fact is – it can usually take days of work to design, prototype, test, re-prototype, and test again – before I am satisfied that the item will hold up for the longrun. Often new designs can require sourcing new hardware or leather, which can take weeks. Currently I just don’t have the time, but if that changes – I will make a page called Custom Orders and put it in the menu options.
Do you sell your items wholesale?
I sure do, but only to select established retailers (small or large). Get in touch with me directly if you own a shop and we can get you set up.