100 YEAR GUARANTEE
What does it mean to purchase a leather wallet, bag or accessory with a 100 Year Guarantee?
It means simply that I stand behind everything I make in my shop. It means that the items I sell, have been designed for strength, durability and longevity. It means that the solid brass rivets and hardware I use to hold your piece together will keep holding it together for years and years to come, and the Full-Grain Vegetable Tanned Leather sourced right here in the U.S.A. from the top tannery, will keep going strong for the long haul.
When you purchase from my shop you are making an investment in a piece that is rugged and built to last. Every item in the shop is handcrafted on a per-order basis and checked along the way for consistency and quality.
If you ever have a problem with your piece due to a material defect or defective craftsmanship, then under my guarantee you can get in touch with me and I will fix or remake your item as I see fit.
HOLSTERS and SEWN GOODS:
Sewing and stitching of any kind is covered for one year for defects. Any defect in stitching will usually present itself within the first few weeks though. Wear and tear, unintended use, or customer abuse is not covered under the guarantee since it is not considered a defect in material or craftsmanship and unfortunately we do not have control over how these items are used and abused over time. Hardware such as rivets, grommets, screws and snaps are fully covered for the first year of use and we will replace any that prove defective. After a year, if the hardware is easily replaceable or fixable, we will repair the part for free minus shipping costs to and from the shop.
Custom orders taken on by my workshop are built to be as durable as possible. However because of the nature of custom requests suiting the customer, we cannot guarantee them the same way that the regular items in our shop are.
The warranty applies to all leather goods as marked and is specific to material defects or defects found in the craftsmanship of the product. It does not apply to improper use, washing, loss, wear and tear or any other situation regarding the product. The 100 Year Guarantee assumes that you have been regularly conditioning the item with Mr. Lentz’s Spiff N’ Shine (except for holsters) to keep the leather fibers in good shape. Spiff N’ Shine is included with every order (except holsters) from the shop and can also be purchased separately. If you believe an item purchased from Mr. Lentz’s shop shows a material defect within the 100 years of purchase, please get in touch via email and send photos of the defect. Mr. Lentz may then offer to repair the product free of charge providing the customer pays shipping to and from Mr. Lentz’s workshop.