100 YEAR GUARANTEE
The 100 Year Guarantee is simple.
Any item made in my shop that shows a material defect or defect in craftsmanship that can be repaired, will be repaired for you at no cost except for shipping for the first 100 years after purchase.
When you purchase from my shop you are making an investment in a piece that is rugged and built to last. Every item in the shop is handcrafted on a per-order or small batch basis and checked along the way for consistency and quality. We are only human though…so if you receive an item with a defect in craftsmanship (for example: unset rivet, missing hardware, wrong color, etc..) please email me within the first week after receipt and I will immediately take care of the situation.
Plainly said – the materials we use in the Mr. Lentz workshop are top notch. The highest grade of leathers, the best quality stainless steels and solid brass hardware, and the finest zippers and stitching. For any material to make it into one of my designs, it has been researched, prototyped, tested and tested 100 more times. However, no material is meant to last forever (if you know of one please send me an email and I’ll incorporate it into a design). As such we cannot cover any item for wear and tear, abuse, improper use, washing, loss, or any other similar situation regarding your product. Hardware including rivets, snaps, screws, clips etc. are fully covered for the first year of use. After that, if the item is easy to repair, it will continue to be covered for repair during the entire 100 years after purchase. I am more than happy to help you get your item back up and running again.
Custom requests are not covered under the guarantee due to the complicated requests we receive involving new types of leathers, hardware and design principles.
Please look over your item carefully when you receive it. Almost all material defects will present themselves immediately within the first week of use. We can only cover stitching or zipper related issues if spotted within the first week after receipt of the item.
If you ever have an issue with your item, please get in touch via the contact page and we can take a closer look to find a solution.